Delivery Claims & Disputes

• An item damaged during delivery.
• A wrong or missing item, or an incomplete order.
• A shipment marked delivered that you have not received.

Have your order number, tracking number and a description of the issue ready. Keep the packaging and shipping label, and photograph the parcel and affected items. If you have an unboxing video, include it as supporting information. A parcel you never received cannot be photographed or unboxed; explain that in your report.

Contact us promptly after noticing a problem so the shipment can be investigated. Email support with your order number in the subject line and attach the available evidence. For damaged, defective or incorrect products, also refer to the existing Refund Policy.

Check with anyone authorised to receive your parcel and look for any courier delivery message. If it is still missing, send us the tracking details and confirm the delivery address.

Our team may request more information or check with the courier. We will explain the next steps after reviewing the available details. Please wait for instructions before returning an item. Supporting information is handled under our Privacy Policy.

Need help? Email support@lans.co.in, call +91 805 000 6500 or chat on WhatsApp.