Warranty Policy

Warranty coverage and duration, where offered, are those stated on the product listing, packaging, warranty card or purchase documentation. Please contact us with the product name and invoice if you need confirmation of the terms that apply to your item.

A manufacturing defect is a problem with the original material or workmanship. Damage from impact, accidents, misuse, incorrect maintenance or normal wear is different from a manufacturing defect. Our team will review your information against the terms applicable to your product.

1. Keep your invoice or order confirmation.
2. Send your order number, product name, purchase date and a description of the issue to support.
3. Include clear photos of the complete product and the affected area. A short video may help explain an issue that is difficult to photograph.
4. Wait for assessment and return instructions before sending the product to us.

Submitting a request does not confirm coverage. We will explain the assessment and any available next steps under your product’s terms. For items bought through another seller, contact that seller with your proof of purchase.

For an issue noticed on arrival, also read Delivery Claims & Disputes. Standard returns follow our Return & Cancellation Policy. Nothing here limits rights available under applicable law.

Need help? Email support@lans.co.in, call +91 805 000 6500 or chat on WhatsApp.