Return & Cancellation Policy

At LANS Sports, you can request a return or replacement within 7 days of delivery. Approved returns include free return shipping, and we do not charge a restocking fee.

Items must be unworn or unused, in the condition in which you received them, with their original tags and packaging. Please keep your receipt or proof of purchase. All requests are reviewed before approval.

Sign in to your LANS Sports customer account using the email address used for your order. Open the order, select Request return, choose the item and provide the reason. Submit your request within 7 days of delivery.

If you cannot submit a request through your account, email support@lans.co.in with your order number, item details and reason for the return.

Once your return is approved, we will provide a return shipping label or collection instructions and confirm the return address. Please do not send items back before approval or to an address that has not been confirmed by our support team.

Email support@lans.co.in within 7 days of delivery with your order number, item name, reason for replacement and preferred item or size. Replacement requests are reviewed by our support team and are subject to stock availability. We will confirm approval and the next steps before you send the item back. Approved returns for replacement also have free return shipping and no restocking fee.

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact support@lans.co.in promptly with your order number and clear photos of the item and packaging so we can review the issue and help resolve it.

Custom or personalised products, perishable goods, personal care goods, hazardous materials, flammable liquids or gases, sale items and gift cards are not eligible for standard returns. Contact our support team if you are unsure whether your item is eligible. These exclusions do not limit any rights you may have under applicable law for damaged, defective or incorrectly supplied items.

Your refund will be initiated only after we have received and inspected the returned product and confirmed that it meets our return policy requirements. We will notify you of the approval, and the approved refund will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to display the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact support@lans.co.in.

If your order is shipped to the European Union, the existing 14-day cooling-off period applies: you may cancel or return your order within 14 days without providing a reason. Items must be unworn or unused, with tags and original packaging, and you must provide proof of purchase. This provision and your applicable statutory rights take precedence over the standard 7-day window where required.

For questions about returns, replacements or refunds, email support@lans.co.in.

To request cancellation, contact support@lans.co.in as soon as possible with your order number. Our team will check whether the order can still be stopped and confirm the outcome. A request does not confirm cancellation. If your order has already been dispatched, contact support for the available options under the return policy above.