Request Exchange / Return
LANS customer care
Request an exchange.
Start a return.
A clear path from your order to your next step. Follow the guide below and our team will help you through it.
Submit your request within 7 days of delivery.
Original tags, packaging and proof of purchase are required.
Free return shipping and no restocking fee on approved returns.
Your next step, made clear.
Check your eligibility
Items must be unused or unworn, with their original tags and packaging. Keep your proof of purchase ready and review the Return & Cancellation Policy for eligibility and exceptions.
Find your order
Sign in with the email address used for your purchase. Open the order you need help with and select Request return. If the option is unavailable, email our support team for help.
Tell us what you need
For a return, choose the item, explain your reason and submit within 7 days of delivery. For an exchange or replacement, email support@lans.co.in within the same period with your order number, item name, reason and preferred size or replacement.
Wait for confirmation
Our team will review your request. Exchanges and replacements depend on stock availability. Wait for approval and the return label or collection instructions before sending anything back.
Follow the return instructions
Once approved, follow the instructions shared by our team. Do not send an item back before support confirms the return address. Keep your order details and return confirmation handy for any follow-up.
Here to help
Need a hand with your request?
Email support@lans.co.in or call +91 805 000 6500.
Share your order number so our team can find your purchase.
All requests are subject to our Return & Cancellation Policy.